Friday, December 02, 2005
XBox 360 release troubles
Good that I didn't want to get a XBox 360, because I probably wouldn't have gotten one anyway. Lots of stories around, reporting that it sold out in the UK just minutes after the shops opened. If you hadn't queued up for many hours, you didn't have a chance, and then still many of the queuers went home empty handed. Europe seems to have received a lot less XBoxes than the USA, where shortages were also reported, but not that fast. Next week: same chaos in Japan.
Some people blamed the near-simultaneous release on three continents for the shortages. I'm much in favor of simultaneous release for games, but it is arguably easier to press game CDs than to build a XBox, and if all else fails you could still distribute games by online downloads.
Maybe new consoles should be sold for 50% higher price on the first day, and then get 10% cheaper per day until the normal price is reached. Seeing the EBay auctions that sell them for over twice the official price, that looks like a viable strategy. But in the end the only real solution is for companies to do better market research on how many consoles they will be able to sell on release day, and then produce sufficient numbers. Otherwise some frustrated would-be customers will decide that they are better off without the console anyway, and spend the money on something else.
Comments:
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I've got one pre-oredered, though I dont expect to receive it today. I ordered at Amazon, and according to them I should get one fore Xmas...which is all I really want.
However Amazons system is in complete melt down atm. Some people who ordered in October have received consoles, whilst those that ordered in August haven't even had theirs despatched.
No one at Amazons customer service desk seems to know whats going on. Customers ring (after scanning the net for a phone number as amazon refuse to publish such helpful things) and get told a different story every time.
The most worrying story for me is the one were some guys where told that if you haven't had your order despatched already, you'll have to wait till Feb 2006!
I don't blame Microsoft though. I admire their bravery for going for a world wide roll out rather than Sony's tactic of releasing their consoles up to a year late in Europe. Yes it means alot of people will be dissapointed with stock being stretched thin across the world, but we'll still get consoles quicker in Europe than we would if this was the PS3 launch...then we'd be watching Videos of japanese gamers buying something we cant get for another 6-12 months!!
However Amazons system is in complete melt down atm. Some people who ordered in October have received consoles, whilst those that ordered in August haven't even had theirs despatched.
No one at Amazons customer service desk seems to know whats going on. Customers ring (after scanning the net for a phone number as amazon refuse to publish such helpful things) and get told a different story every time.
The most worrying story for me is the one were some guys where told that if you haven't had your order despatched already, you'll have to wait till Feb 2006!
I don't blame Microsoft though. I admire their bravery for going for a world wide roll out rather than Sony's tactic of releasing their consoles up to a year late in Europe. Yes it means alot of people will be dissapointed with stock being stretched thin across the world, but we'll still get consoles quicker in Europe than we would if this was the PS3 launch...then we'd be watching Videos of japanese gamers buying something we cant get for another 6-12 months!!
The issue is one of capacity. You can't produce 3m xboxes in 3 months for release, and then 150k a month after that - the chip business just doesn't work that way. I'm sure MS knew there would be massive shortages, but they wanted to hit an Xmas release.
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