Thursday, October 12, 2006
Dell is confusing me
Just 24 hours after sending me an e-mail saying that they could only deliver my new laptop in mid-November, Dell sent me another e-mail saying that the laptop just shipped. For a second I considered the fancy notion that somebody at Dell read my blog and decided they couldn't afford the bad publicity. But the far more likely explanation is that it is just an administrative SNAFU.
Well, if they really shipped it, it should arrive early next week at the latest, which would be just 3 weeks after I ordered it, which isn't so bad. I'll just have to wait and see.
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Dell works their collective butts off to make sure that everyone gets their stuff when expected. I work with Dell on an almost daily basis and I've never seen a company so willing to make changes to improve their customer service.
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