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Thursday, October 26, 2006
Dell - Tobold 0:0
I reported that the only thing wrong with my last order from Dell was that they had sent me a wireless mouse instead of a mouse with retractable cable. No biggie. But I called Dell, and they agreed to send me the mouse I actually ordered, free of charge. Great customer service!
Today I get the small parcel from Dell, open it, and what do I find? Another wireless mouse. One more phone call confirms that wireless mouses is all they have left, even if a month ago when I ordered the laptop the mouse with the retractable cable was still possible to order. Well, I left it at that. I didn't get the mouse with cable I wanted, but instead I got TWO wireless mouses. Lets call it a draw.
- posted by Tobold @ 11:34 AM Permanent Link
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Dell's customer service *is* outstanding.
It has to be-- they so seldom manage to get things right....
<= three dead laptops from one purchace; repaired then replaced, at the cost of about 45 hours of cellphone time and maybe weeks of lost use, final replacement had a CD drive, not a CD-R.
It has to be-- they so seldom manage to get things right....
<= three dead laptops from one purchace; repaired then replaced, at the cost of about 45 hours of cellphone time and maybe weeks of lost use, final replacement had a CD drive, not a CD-R.
The more you complain at them about their errors, the more they bend. Perhaps I'm just obsessive, but I like to get what I order. By the time I finished getting my desktop, I think my net cost, including the 19" lcd, was ~500 for a $1200 system. At one point, they offered me one of those handheld PC's just to shut me up.
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# posted by 
: 26/10/06 16:20
: 26/10/06 16:20<< Home
