SOE takes a day off

Well, not really, actually they are probably working very hard today. But for the players the effect is the same: All SOE games will be unavailable today, September 25th, all day long. This is their announcement:

A reminder about tonight’s downtime…

Beginning at 11:30 p.m. PDT on Monday, September 24th, all SOE services will be unavailable so that we can perform significant upgrades to our authentication and account management systems.

Currently we expect this maintenance to take approximately 14 hours. But as first indicated, it could extend to as long as 24. Customer service, chat and support will also be unavailable at this time. Phone support will still be accessible. SOE websites will indeed be inaccessible at that time but there shall be an automatic site redirect that will be continually updated throughout the day as to the progress of the maintenance.

No EQ2 for me today, nor any other SOE game, they are updating the login system for everything it seems. Even the website will be down, but I like the idea how they plan to replace it with a redirect to a status page which is continually updated. I'm not a big fan of long downtimes, nobody is, but when they are unavoidable I really like getting updates on when the servers will be back up. Other MMORPG companies could learn something from SOE here.
- posted by Tobold @ 6:53 AM Permanent Link