The impression i get sofar from GOA is that they are trying really hard (which at least earns them a single point) but not that often succeeding. Also they seem to repeat errors from the past, in this case inadequate networking/server capacity to handle incoming traffic. I didnt get to do the survey since im still on their subscriber list, although im havent been playing the game lately.
I did take the survey. The page load time for each part of the survey was about 2-3 minutes at the time I did. They should have let a reasonable company host the survey instead of France Telecom - I certainly wouldn't get my internet connection from those fools if I'd live in France...
You didn't miss that much anyway. They were mostly interested in whether you quit to go play Wrath - the original version of the survey actually "forgot" a number of high profile MMORPG's including LOTRO and Vanguard. The US version also included some questions from EA's marketing department to ask what other gaming platforms you own. I wrote up a summary of the Q&A if you're curious.
I managed to reach the survey now, but was somewhat disappointed by the lack of options for answers. Like Green Armadillo I had to check "Too few other players online" as a reason to leave, although in reality it was more like "too few people in the open world, everyone in instanced scenarios", which wasn't a possible answer. And on Question 6: "What additional feature would influence you most to log back in?", there was no option to "halve the xp and renown earned in scenarios, so people start flooding back into the open world".
And at least in the European version there was no place for additional comments free-text, there were only multiple choice type questions, which often failed to describe the real problems. So from my answers they'll get the impression that I stopped playing WAR to start playing Wrath of the Lich King. Which isn't the whole truth. I would have stopped playing WAR even if WotLK hadn't come out. And if I hadn't been so disappointed by WAR underdelivering on their hype, and getting their incentives structure all wrong, I might have kept up my WAR subscription and played both. I liked the WAR public quests and even the open RvR keep battles, I just hated the fact that there rarely was the opportunity to do these activities, because the rest of the player base was grinding scenarios to reach maximum level fast.
Why do so many commentators feel the need to push for stick before the carrot?
Well, if they don't want to half the xp and renown from scenarios, they could always double the xp and renown from everything else. That has nothing to do with sticks, and everything to do with game balance. If you create a game with lots of different gameplay activities, and make one of them far more rewarding than the others, you'll just starve the majority of your game.