Tobold's Blog
Saturday, January 21, 2012
 
SWTOR account troubles

My 30 free days of Star Wars: The Old Republic ran out, and it was surprisingly difficult to get EA Bioware to accept my money. The credit card I had used successfully with them to buy the game 30 days ago was refused, I got an e-mail saying "your Star Wars™: The Old Republic™ recurring subscription payment for your account has failed". I checked it wasn't a phishing scam on the SWTOR.com site, and tried another credit card there, different bank. Again no luck, some "error processing payment, try again later" error. Then I tried Paypal, and got the same error message. It seems EA Bioware has problems processing payments.

Ultimately I had to go out and buy a 60-day prepaid card to keep playing. Not the very best service. Well, not as bad as for those customers who wanted to unsubscribe and found the unsubscribe option missing.
Comments:
My wife and I had exactly the same emails waiting for us this morning. She managed to get hers to work, but no luck with mine. I'll have to decide if I want to brave the English weather this weekend...
 
Went fine for me at 19th. I used card to do it. Disabled CVV2 check as it is usual in such cases (rare merchant not fails without disabling it).
 
went extremely fine and easy for me...where I really have problems to pay is NCSoft..these people I think they don't want my money..
 
Ironically, even though I'm finding the game as fun as watching paint dry, I still have the option to unsubscribe and my payment went through fine.
I'm not worried about not being able to cancel my subscription though. In Portugal there is a service (called mbnet) that lets you create credit cards that are only good for one transaction, have a max amount, and are only good for 1 month. Sure it's annoying to have to create one every month, but it's worth it when you're too lazy to cancel or the MMO company screws up (remember the WAR debacle a while back?). Site doesn't let you unsubscribe? They want to charge more? Transaction denied!
I affectionately call them my "f**k you" credit cards. ;)
 
I had to call customer service to work out this issue. Only took a few hours...:)

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This is probably a backend processing issue with European credit cards.

Still this kind of snafu is unforgivable on many levels. I like the game I so far have had pretty good quality.

But these random hiccups have me concerned about Bioware's ability to consistently deliver a quality MMO experience at this level.

Blizzard partnered with a quality hosting company (as in fortune 50 company) for all their servers. With that came the novel idea of Tuesday maintenance and other Information Technology professional best practices.

I know that EA/Bioware tried to roll their own here and ... frankly it is showing. I hope they don't fumble much more of these balls since the industry now expects Wow quality of service now.
 
Why are you jumping through hoops to give them your hard-earned money after all the crap they've pulled? Granted, I haven't paid for TOR in the first place, but it's s*** like this that would get me to quit even if I had. :D
 
I didnt have any problems unsubscribing SWTOR atleast. Until they add LFG/LFR I prob wont be back in that game :( Levelling was fun enough, but without LFG/LFR I wont bother with it. Seems like quite a few ppl are back in wow again.
 
Be very careful with the unsubscribe in swtor: http://www.clichequest.com/index.php?pos=415
 
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